Overview
At Servd, we want you to be completely satisfied with our Service. This Refund Policy outlines the terms and conditions for refunds and cancellations of our subscription plans.
Our Subscription Plans
Free Plan
No payment required. No refund applicable.
Premium Plan - $4.99/month
Billed monthly. Subject to this refund policy.
VIP Plan - $19.99/month
When available. Subject to this refund policy.
Cancellation Policy
You may cancel your subscription at any time. Here's what happens when you cancel:
- Immediate access: You will continue to have access to premium features until the end of your current billing period
- No prorated refunds: We do not provide partial refunds for unused portions of a billing period
- Automatic downgrade: At the end of your billing period, your account will automatically downgrade to the Free plan
- Data preservation: Your saved collections and preferences will be preserved, though some features may become limited
How to Cancel
You can cancel your subscription at any time by:
- Logging into your account
- Going to your Account settings
- Clicking "Manage Subscription"
- Selecting "Cancel Subscription"
Refund Eligibility
We offer refunds in the following circumstances:
✓ Eligible for Refund
- Technical issues: If you experience significant technical issues that prevent you from using the Service and we are unable to resolve them
- Billing errors: If you were charged incorrectly or duplicated
✗ Not Eligible for Refund
- Dissatisfaction with specific restaurants or their deals (we don't control venue offerings)
- Forgetting to cancel before renewal
- Violation of our Terms of Service
How to Request a Refund
To request a refund:
- Contact us via our Contact page
- Include the following information:
- Your account email address
- Date of the charge
- Reason for the refund request
- Any relevant screenshots or documentation
- Wait for our response: We will review your request and respond within 3-5 business days
Refund Processing
If your refund is approved:
- Processing time: Refunds are processed within 5-10 business days
- Payment method: Refunds will be issued to the original payment method
- Currency: Refunds will be issued in Canadian Dollars (CAD)
- Bank processing: It may take additional time for the refund to appear in your account depending on your bank
Automatic Renewal
All paid subscriptions automatically renew at the end of each billing period unless cancelled. Here's what you should know:
- You will be charged on the same day each month as your original subscription date
- We will send a reminder email 3 days before your renewal date
- To avoid being charged, cancel at least 24 hours before your renewal date
- Price changes will be communicated at least 30 days in advance
Promotional Offers & Free Trials
From time to time, we may offer promotional pricing or free trials:
- Free trials: If you cancel during a free trial, you will not be charged
- Promotional rates: After the promotional period, your subscription will renew at the regular price
- One per customer: Promotional offers and free trials are limited to one per customer
Changes to This Policy
We may update this Refund Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Changes will not apply retroactively to purchases made before the policy change.
Contact Us
If you have any questions about this Refund Policy or need to request a refund, please contact us:
Contact Us