Introduction
Servd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application (collectively, the "Service").
We operate in Ontario, Canada, and comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
Information We Collect
Personal Information You Provide
When you create an account or use our Service, we may collect:
- Email address: Used for account creation, login, and communication
- Phone number: Used for SMS notifications about happy hour deals (if you opt-in)
- Password: Securely hashed and stored for authentication purposes
- Payment information: Processed securely through our third-party payment processor for subscription services
Information Collected Automatically
When you use our Service, we may automatically collect:
- Device information: Device type, operating system, and browser type
- Usage data: Pages visited, features used, and time spent on the Service
- Location data: Approximate location (if you grant permission) to show nearby happy hour deals
- Cookies and similar technologies: For analytics and improving your experience
How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Provide and improve our Service
- Send you SMS notifications about happy hour deals (with your consent)
- Process subscription payments
- Respond to your inquiries and provide customer support
- Send you important updates about the Service
- Analyze usage patterns to improve our platform
- Detect and prevent fraud or abuse
SMS Communications
If you provide your phone number and opt-in to receive SMS notifications:
- We will only send messages related to happy hour deals you have saved
- You can opt-out at any time by updating your notification preferences in your account settings
- Standard message and data rates may apply
- We will not sell or share your phone number with third parties for marketing purposes
How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers: Third-party companies that help us operate our Service (e.g., payment processors, SMS providers, analytics services)
- Legal requirements: When required by law or to protect our rights
- Business transfers: In connection with a merger, acquisition, or sale of assets
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our Service. If you close your account, we will delete or anonymize your personal information within 30 days, unless we are required to retain it for legal purposes.
Your Rights
Under Canadian privacy laws, you have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct any inaccurate information
- Deletion: Request that we delete your personal information
- Withdraw consent: Withdraw your consent for data processing at any time
- Complaint: Lodge a complaint with the Office of the Privacy Commissioner of Canada
To exercise these rights, please contact us using the information below.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Contact Us